The implementation connects maintenance requests, service projects and inventory, replacing Excel as the main record for the delivered scope.
Elsewedy Utilities is an operational arm of Elsewedy Electric working in utility distribution and integrated facility management. Its wider services include operation and maintenance of technical systems for large organizations. Archer Solutions' project addressed a focused part of that business: technical-maintenance requests, service projects, helpdesk activity and inventory across one company and multiple projects.
Archer Solutions implemented Odoo for Elsewedy Utilities' technical-maintenance operations, connecting helpdesk requests, maintenance work, projects and inventory in one environment. The delivered scope gives service teams a shared record of requests, work and materials across multiple projects. It moves the operational information previously coordinated in Excel into structured workflows. A request can be seen in the context of the service work it prompts, with project and stock information available to the teams handling that work. The request, work and material records remain distinguishable, so technical teams can review each assignment in its project context. This creates a more consistent operational view across multiple service projects while keeping the details of individual requests visible. The shared environment also preserves project distinctions, keeping materials and service activity connected to the work that generated them.
Between February and July 2024, the implementation brought the request-to-work record and its material context into Odoo. The scope was deliberately centred on technical maintenance, helpdesk, service projects and inventory rather than presenting a group-wide utility transformation.
If your organization is planning an ERP implementation, Archer Solutions can help you define the right approach and deliver a practical ERP solution tailored to your business needs.
