Technical service requests and project work are connected with the inventory and purchasing needed across multiple client sites.
Raya Networks Services is part of Raya Information Technology and provides technical infrastructure, site and maintenance services. Its work includes server-room and data-centre environments serving banking and telecom organizations. Archer Solutions' Odoo programme concerns the company's technical-maintenance and project operations across one company and multiple projects.
Archer Solutions implemented Odoo for Raya Networks Services, connecting helpdesk requests, maintenance work, service projects, inventory and purchasing. Technical teams have a shared record of work and materials across multiple client projects, replacing Excel-based coordination within the delivered scope. Requests and maintenance tasks can be followed with their project context, while inventory and purchasing provide the material record needed to support technical work. This is particularly relevant to server-room and infrastructure service environments, where teams need to distinguish the client site, the work requested and the materials involved. The delivered system keeps these records connected across projects while preserving the specific technical context of each service assignment and the purchasing activity behind it. Teams can review those records in one operational view.
The February–December 2025 programme linked requests, maintenance and service projects with the inventory and purchasing records needed for technical work across multiple projects.
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