Technical service requests and project work are connected with the inventory and purchasing needed across multiple client sites.
Raya Networks Services is part of Raya Information Technology and provides technical infrastructure, site and maintenance services. Its work includes server-room and data-centre environments serving banking and telecom organizations. Archer Solutions' Odoo programme concerns the company's technical-maintenance and project operations across one company and multiple projects.
Archer implemented Odoo for Raya Networks Services’ technical-maintenance and service-project operations, connecting Helpdesk, Maintenance, Inventory and Purchasing. The environment replaces Excel-based coordination with linked records for service requests, work and materials across multiple client projects. In server-room and technical-infrastructure environments, the operating context matters: teams need to distinguish the client site, the requested work and the materials involved. Service-project records provide that context, while purchasing and inventory hold the associated material information. The shared environment lets teams review connected records without losing the identity of an individual assignment. This brings service coordination and its supporting material activity into the same operational view for the teams delivering technical work across client sites.
The February–December 2025 implementation connected technical-service requests, maintenance and service projects with inventory and purchasing. Analysis shaped configuration and tailoring of the workflow. Starting data, company-policy access, validation, training and go-live support prepared teams to use the connected records in daily operations.
If your organization is planning an ERP implementation, Archer Solutions can help you define the right approach and deliver a practical ERP solution tailored to your business needs.
